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Frequently Asked Questions

The duration of the flight is approximately 20 minutes.

Each pod is limited to 10 guests. 

Admission to The Orlando Eye is for one flight per person.

In the event of inclement weather, certain procedures are in place to ensure the safety of all guests and hosts as well as the attraction. The Orlando Eye uses a lightning warning system that tracks lightning. If The Orlando Eye needs to close due to inclement weather, the attraction will cease loading procedures and begin to cycle out any guests currently boarded. This will also prompt turnstiles to shut down until the weather stages have all been clear. 

Be assured we will do all we can to still provide a safe flight as close to your desired time as possible. In the event we cannot do that, please note that all tickets during a weather closure are valid for 30 days. Please come back at any time within that window to experience a flight. If you are unable to return, please email us at with your confirmation number to request a refund.

Wheelchairs less than 36″ in width are permitted. 

Donation requests can be emailed to our team at